What Happens If Redeeming My Cellular Promotion Fails in +more?

Modified on Thu, 12 Oct, 2023 at 5:54 PM

What should I do if my payment for a promotion in +more fails?

If your payment for a promotion in +more encounters an issue and fails, here's what you can do:

  • Check Your Airtime Balance: Ensure that you have sufficient airtime or credit available in your mobile account. If your airtime balance is low or depleted, the payment may fail.

  • Retry the Payment: In some cases, payment failures may be temporary. You can attempt to redeem the promotion again after verifying your airtime balance and ensuring a stable network connection.

  • Contact Customer Support: If the payment issue persists, it's advisable to reach out to +more customer support for assistance. They can investigate the problem and provide guidance on how to proceed.

What happens if my payment for a promotion fails due to insufficient airtime?

If your payment fails because of insufficient airtime, you can consider using the Combo Airtime or Airtime Advance options, if available. These payment methods allow you to combine your existing airtime with an advance to cover the promotion cost. This can be a helpful solution when your airtime balance is low.


Will I be charged if my promotion payment fails?

Typically, if your promotion payment fails, you won't be charged for the failed transaction. Charges are typically applied when a payment is successfully processed. However, it's essential to review the specific terms and conditions of the promotion to understand any potential charges.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article